Shipping Policy

Last updated: 21May2025

At CAVILLA (M) SDN. BHD., we strive to provide fast and reliable shipping services for all our customers. Please read our policy below for information on shipping fees, delivery timeframes, and order tracking.

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1. Shipping Fees

Malaysia (Local Shipping):

• West Malaysia & East Malaysia: Free Shipping

International Shipping:

• Shipping fees vary depending on the destination country.

• Courier fees will be displayed automatically during checkout after the shipping address is entered.

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2. Delivery Time

We aim to deliver your orders as quickly as possible. Under normal circumstances:

• Standard delivery time: 1–3 working days

• Peak periods or special cases (e.g., public holidays, sales campaigns): 5–7 working days

Please note: While we strive to meet these delivery timelines, certain situations such as courier delays, emergencies, or stock shortages may cause unavoidable delays. We appreciate your patience and understanding in such cases.

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3. Order Tracking

You can check your order status in the “Orders” section of your account. Once your order has been shipped, you will receive a notification via SMS or email with the courier tracking number.

If you do not receive a tracking update or need assistance, feel free to contact us at cavillamalaysia@gmail.com.

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4. Address Changes After Payment

If you have submitted an order with an incorrect address, please note:

• Amendments are not allowed once the order number is generated.

• You are advised to contact the courier service provider directly to request an address change after your order has been shipped.

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5. Out-of-Stock Items

If you are unable to complete your purchase due to an item being out of stock:

• Please remove the out-of-stock item from your cart to proceed with the checkout.

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6. Price Changes

Prices and product availability are subject to change without prior notice.
CAVILLA (M) SDN. BHD. will not provide refunds or compensation for differences in price on previous or future purchases.

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7. Product Authenticity

All products sold at CAVELIA.co are 100% original and authentic. We proudly offer competitive pricing and exclusive deals without compromising on quality.
We are able to offer these great prices because we operate without a physical storefront and the associated overhead costs.

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Contact Us

If you have questions regarding shipping or your order, please reach out to:

CAVILLA (M) SDN. BHD.
📍 No 21, Kawasan Perusahaan Ringan Batu Caves,
68100 Batu Caves, Selangor Darul Ehsan
📞 +6017-9680788
📧 cavillamalaysia@gmail.com
🌐 https://cavelia.co