Refund Policy

Last updated: 21May2025

Thank you for shopping with CAVILLA (M) SDN. BHD. at https://cavelia.co. Please read our refund policy carefully before making a purchase.

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1. Order Cancellations

Once an order has been placed and submitted through our official website, it is processed immediately. We are unable to cancel, modify, or refund any order after it has been confirmed.

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2. Return & Exchange Policy

We do not accept returns or exchanges under the following conditions:

• The product has been opened or used.

• The product was not purchased directly from our official website (https://cavelia.co).

For hygiene and safety reasons, all sales are considered final once the product is opened or tampered with.